FAQ

General Questions

Have questions about our food? We’ve got clear, helpful answers for you.

FAQ

Simply browse the menu, add your favorite items to the cart, and proceed to checkout. You can pay online or choose cash on delivery.

Yes! Along with ordering food, you can also reserve a table at participating restaurants directly from the website.

Your food will usually arrive within 10–20 minutes after order confirmation. During peak hours or bad weather, it may take up to 30 minutes.

Yes! Many restaurants offer vegetarian, vegan, and gluten-free dishes. Use filters while browsing to find meals that suit your preferences.

Delivery areas vary depending on the restaurant. Enter your location to see restaurants and menus available near you.

Absolutely. All transactions are processed through encrypted, secure payment gateways to ensure your data remains safe.

General Questions

Have questions about our food? We’ve got clear, helpful answers for you.

Simply browse the menu, add your favorite items to the cart, and proceed to checkout. You can pay online or choose cash on delivery.

Yes! Along with ordering food, you can also reserve a table at participating restaurants directly from the website.

Your food will usually arrive within 10–20 minutes after order confirmation. During peak hours or bad weather, it may take up to 30 minutes.

Yes! Many restaurants offer vegetarian, vegan, and gluten-free dishes. Use filters while browsing to find meals that suit your preferences.

Delivery areas vary depending on the restaurant. Enter your location to see restaurants and menus available near you.

Absolutely. All transactions are processed through encrypted, secure payment gateways to ensure your data remains safe.

Frequently Asked Questions

Discover details about ingredients, customization options, and food safety standards.

We source our ingredients from reliable local farmers and trusted suppliers to ensure freshness, quality, and consistency in every dish we prepare and serve to our customers.

Whenever possible, we use organic ingredients, especially for vegetables and herbs. Our focus is to provide healthy, natural, and high-quality meals for our customers.

We avoid using artificial preservatives and additives in our cooking. Our dishes are prepared fresh using natural ingredients to maintain authentic taste and nutritional value.

Yes, nutritional information for most dishes is available upon request. You can also find details in the menu or contact support for more specific dietary information.

All major allergens are clearly indicated in our menu to help customers make safe choices. If you have specific concerns, you can also contact us before placing your order.

Yes, our ingredients are prepared fresh daily to maintain quality and taste. We follow strict hygiene and preparation standards to ensure every meal meets our quality expectations.

Yes, you can modify your order shortly after placing it by contacting our support team. Changes are possible only if the kitchen has not started preparing your order.

You can track your order in real time through your account dashboard. Updates will show order status, preparation progress, and estimated delivery time for better convenience.

If your order is delayed, you will receive a notification. You can also contact our support team for updates, and we will ensure your order is delivered as soon as possible.

Orders can be canceled within a limited time after placing them. Once preparation has started, cancellation may not be possible, but you can contact support for assistance.

Yes, we accept bulk and party orders for events and gatherings. We recommend placing such orders in advance to ensure timely preparation and smooth delivery experience.

Yes, once your order is successfully placed, you will receive a confirmation message via email or SMS along with order details and estimated delivery time.

Prices shown on the menu may not include taxes. Applicable taxes and additional charges will be calculated and displayed clearly during the checkout process before payment.

Yes, we regularly provide discounts, promotional offers, and coupon codes. You can apply them during checkout to enjoy savings on your orders.

Delivery charges may apply depending on your location and order value. The exact delivery fee will be shown during checkout before confirming your order.

In some cases, prices may slightly vary depending on your delivery location due to logistics and operational factors, but we strive to keep pricing fair and transparent.

We accept multiple payment methods including credit cards, debit cards, UPI, and popular digital wallets, ensuring a convenient and secure payment experience for all users.

No, there are no hidden charges. All applicable costs, including taxes and delivery fees, are clearly displayed during checkout before you finalize your order.

Yes, we offer a variety of combo meals designed to provide great value. These combos include popular dishes bundled together at a discounted price.

We feature daily specials based on seasonal ingredients and chef recommendations. These dishes are updated regularly to offer something new and exciting to customers.

Some combo meals allow customization based on your preferences. You can select available options while ordering to personalize your meal according to your taste.

Yes, we offer family packs that are perfect for group dining. These packs include multiple dishes and are designed to serve larger portions at better value.

All combo meals are available for both dine-in and delivery. You can easily select and order them through the website or app just like regular menu items.

Yes, during festivals and special occasions, we introduce exclusive combo meals and offers to enhance your dining experience with themed dishes and special pricing.

You can contact our support team through live chat, phone, or email. Our team is always ready to assist you with any queries or issues you may face.

Our support team is available daily from 9 AM to 11 PM. During this time, you can reach out for assistance regarding orders, payments, or general inquiries.

If you receive an incorrect order, please contact us immediately. We will verify the issue and arrange a replacement or provide a suitable resolution as quickly as possible.

You can provide feedback directly through our website or app after your order. Your suggestions help us improve our service and enhance customer satisfaction.

Refunds are provided in valid cases such as incorrect orders or cancellations. Once approved, the refund will be processed through the original payment method.

We aim to respond to all customer queries as quickly as possible, usually within a few minutes during working hours, ensuring prompt and helpful assistance.